Refund policy

Returns & Refunds

We accept eligible returns requested within 30 days of delivery.

Eligibility

Items must be unused, unworn, unwashed, complete, and in the condition received, with tags and original packaging when applicable. Proof of purchase is required.

Eligible made-to-order apparel may be returned. For wrong fit, change of mind, or ordering errors, the customer is responsible for return shipping.

Direct exchanges are not offered. Return the eligible item and place a new order.

Assembled bags must be returned complete.

Start a return

Email sales@rigreadygear.com with your order number and reason for return.

If approved, we will send the correct return address and instructions. Do not mail an item back before receiving approval.

Damaged, defective, incorrect, or missing items

Contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or missing an item.

Include photos of the item and packaging when possible.

If Rig Ready Gear made the mistake, Rig Ready Gear will cover the cost to correct it.

Depending on the situation, we may provide a replacement, send the missing item, or issue a refund.

Non-returnable items

• Gift cards
• Final-sale or clearance items
• Opened or used consumable medical items for change-of-mind returns

Refunds

Approved refunds are issued to the original payment method after the return is received and reviewed.

Your bank or card issuer may require additional processing time after the refund is issued.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rigreadygear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@rigreadygear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rigreadygear.com.

Wrong or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We will make a reasonable effort to correct the address before the order ships, but we cannot guarantee changes once the order has entered fulfillment or been transferred to the carrier.

If an order is delivered to the address provided at checkout, Rig Ready Gear is not responsible for loss, misdelivery, replacement, or refund caused by an incorrect or incomplete customer-provided address.

If a package is returned to Rig Ready Gear because of an incorrect or incomplete address, we may offer reshipment at the customer's expense. Any refund approved after the merchandise is returned to us may be reduced by the original shipping cost, return-to-sender charges, and other nonrecoverable carrier costs.